cancellation

cancellation policy

Right of cancellation

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day,

• In the case of a sales contract: on the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.
• In the case of a contract for multiple goods that the consumer has ordered as part of a single order and that are delivered separately: on the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.
• In the case of a contract for the delivery of goods in multiple partial shipments or pieces: when you or a third party designated by you, who is not the carrier, has taken possession of the last partial shipment or the last piece.
• Im Falle eines Vertrages zur regelmäßigen Lieferung von Waren über einen festgelegten Zeitraum hinweg: an dem Sie oder ein von Ihnen benannter Dritter, der nicht Beförderer ist, die erste Ware in Besitz genommen haben bzw. hat.

If there are several alternatives, the latest date shall apply.

To exercise your right of cancellation, you must notify us (KB collection e.U., Klaus Bösch, Bahnhofstrasse 4, 6890 Lustenau, AUSTRIA, +43-5577-86454, sandman@sandpicture.com) by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract,

To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the inexpensive standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods without delay and in any case no later than fourteen days from the date on which you notify us of your withdrawal from this contract to KB collection e.U., Klaus Bösch, Bahnhofstrasse 4, 6890 Lustenau, AUSTRIA +43-5577-86454, sandman@sandpicture.com . The deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties and functionality.

End of the cancellation policy

You can reach our customer service during the following times: KB collection e.U., Klaus Bösch, Bahnhofstrasse 4, 6890 Lustenau, +43-5577-86454, sandman@sandpicture.com

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