Shipping

good to know

We use different services depending on the destination. It is our goal to find the best service for you. Our decision depends on both, quality and price. Our sand art is made with glass and therefore fragile. Which generally is no problem, because we know how to pack. Nevertheless, damages can happen . If you receive a broken sand art it is your responsibility (not ours!) to claim the damage within 72 hours with the company which delivered the parcel. Those are internationally standardized laws. If you fail to claim within 3 days, we will get no refund from the insurance, which we always cover. In such cases we reserve the right to not replace or refund the broken item. We hope for your understanding.
You will receive the tracking number as soon as the parcel had been picked up. We ask you to follow that tracking. If the parcel has not been delivered within the scheduled time, we kindly ask you to take care of the shipment. Either you can pick it up at your local post office or in an outlet of a parcelservice. Only YOU can take care of that.
Let us point that we are a tiny company with small mark-up on our handcrafted products. Other than Bezos or Chinese copy cats, any damage and return is a real loss for us.
Please act responsible. In reverse you get a lovely product and you support a small company.